Help Support Bigcoupe.com

Turner Motorsport/ECS Tuning -- negative

Please take a moment to leave feedback for buyers and businesses you have dealt with. All complaints should be posted here.

Moderators: ron, bfons, GRNSHRK

Post Reply
Mr._Graybeard
Posts: 24
Joined: Wed Aug 14, 2013 10:41 pm
Location: Wisconsin

Turner Motorsport/ECS Tuning -- negative

Post by Mr._Graybeard » Fri Dec 31, 2021 4:43 am

I bought a large trim part from this vendor, which operates under both names, after contacting them to verify that the part was available at the posted price. I got confirmation on price and availability. After the part arrived, I noticed that an extra $200 had been tacked on the invoice without explanation.Attempts to contact the vendor by phone and email were unsuccessful. I can understand a shipping surcharge for a bulky product, but $200 rates an advance notice, or at least the courtesy of a return call or email.
1983 633Csi
1987 325ic
1995 540ia
et al.

User avatar
86_6series
Platinum Member
Platinum Member
Posts: 814
Joined: Mon Apr 02, 2007 10:08 pm
Location: West Nyack, NY

Re: Turner Motorsport/ECS Tuning -- negative

Post by 86_6series » Fri Dec 31, 2021 7:41 pm

That's not usual with
Turner, could they be closed for the holiday?

GRNSHRK
Platinum Member
Platinum Member
Posts: 3227
Joined: Thu Apr 08, 2004 3:24 pm
Location: Gilroy (SF Bay Area) CA

Re: Turner Motorsport/ECS Tuning -- negative

Post by GRNSHRK » Fri Dec 31, 2021 8:21 pm

Never dealt with Turner (yet) but have bought plenty from ECS Tuning and never had an issue [-X

Well, once (actually twice, as it turned out :roll: ) they shipped the wrong brake rotor for the cabrio :-"

Turned out that the stock was incorrect, and the third time, the sales guy actually (or claimed to, at least...) went back into the warehouse to ensure that the correct P/N was pulled =D>

But their service and response was good, they provided return shipping info, which they paid for, both times [-(

Sorry to hear, hopefully things will get resolved after the holidays [-o<
:mrgreen:
Bobbo
1980 633 CSi Cypress Green/Pearl Beige
2017 X5 M Sport Xdrive 35i Carbon Black/Ivory White
2005 330 Ci ZHP Cabrio Imola Red/Bone/Black
Image

Slownrusty
Bigcoupe 100 Post club
Posts: 271
Joined: Wed Apr 24, 2019 2:22 pm
Location: Houston, TX

Re: Turner Motorsport/ECS Tuning -- negative

Post by Slownrusty » Sat Jan 01, 2022 2:56 pm

I buy a fair bit of stuff from Turner and they have always treated me well. I've never had an issue talking to a real person when I call them.

Infact recently, they had a part that jumped up $35 overnight but when I cross referenced the same part on Pelican Parts, it was quite a bit cheaper, so they price matched Pelican and issued a credit.

Mr._Graybeard
Posts: 24
Joined: Wed Aug 14, 2013 10:41 pm
Location: Wisconsin

Re: Turner Motorsport/ECS Tuning -- negative

Post by Mr._Graybeard » Sat Jan 01, 2022 9:16 pm

Several folks are posting in Turner's/ECS' defense. I also have never had trouble from them in the past. In fact, they were my go-to when it came to factory parts. This time ... hmm.

I own four BMWs, and have ordered parts online for 20 years. It's a competitive business. Several mainstays, like Bavarian Autosport, have gone under recently. Conditions can change quickly in our uncertain times.

That said, I'll try again this week to get them to at least clarify why they tacked an undefined $200 surcharge onto a $675 part. And I will update this thread with the result.
1983 633Csi
1987 325ic
1995 540ia
et al.

User avatar
Ralph in Socal
Platinum Member
Platinum Member
Posts: 2527
Joined: Tue Apr 14, 2009 3:32 am
Location: High Desert of SoCal

Re: Turner Motorsport/ECS Tuning -- negative

Post by Ralph in Socal » Sat Jan 01, 2022 9:38 pm

Either way the lack of notice is concerning. $200 is not pocket change so you should have been given the chance to accept, cancel or modify.

Ralph
There is a very fine line between "Hobby" and Mental Illness.

85 635csi Zinno Auto
84 528i Euro
83 635 Euro Arktik
81 528i Kastanien 5-speed
88 528e Bronzit (Granpa Car)
86 535i Auto (For Sale)
81 633 csi (retired)

User avatar
anchored
Bigcoupe 100 Post club
Posts: 117
Joined: Fri Aug 09, 2019 7:15 pm
Location: Atlanta

Re: Turner Motorsport/ECS Tuning -- negative

Post by anchored » Sat Jan 01, 2022 10:32 pm

I have seen tons of parts listed for sale on there that are NLA and have been for some time.

They just drop ship most of it from BMW warehouses

if buying an OEM part, consider calling and trying to get your local store to price match.
SHRKATK - Red 87' 635csi

Post Reply

Who is online

Users browsing this forum: No registered users and 2 guests